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Market Research Provides Critical Information to Cancer Centers

Market Research Provides Critical Information to Cancer Centers

MARINA DEL REY, Calif-In today's health care environment, the
providers of cancer care must determine not only how to market
their services but also whom to market them to, Patti A. Jamieson,
MSSW, MBA, said at the annual Conference of the Association of
Community Cancer Centers (ACCC).

In a changing market (see below), with hospitals slashing operating
costs and capital budgets at a minimum, "how do we make sure
our cancer programs get the resources they need?" asked Ms.
Jamieson, a senior associate at ELM Services, Inc., an oncology
consulting and software company in Rockville, Md.

To answer this question, Ms. Jamieson suggested that cancer care
centers must define their markets. "In the past, we've had
the freedom to do random marketing and advertising. Now we must
carefully decide where our dollars go," she said. In many
areas, marketing is needed "not just to increase market share,
but to maintain market share."

Examples of target markets for cancer services include the general
public, managed care corporations and other payers, and major
employers in the area, she said. The appropriate promotional mix
will vary, depending on the community served.

The most important variable to determine is the managed care penetration
in an area. When the market is only 10% to 15% managed care, heavy
marketing directly to consumers makes sense. When penetration
is over 50%, additional methods may be needed to reach potential
patients, she advised.

'SWOT' Teams?

This points to the fact that "you have to do market research,"
Ms. Jamieson said. She suggested that cancer programs complete
a SWOT (strength, weakness, opportunity, and threat) analysis
for each of their competitors. This will help centers look for
opportunities still open in the community.

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